Zoho CRM is a fantastic piece of business software designed to streamline workflows, improve customer service and boost sales. If your business could do with any of these benefits, it’s time to get in touch with your Australian Zoho CRM consultants.
Send us a message Call usAs a recognised Zoho partner, our team can deliver a range of solutions from the Zoho suite of business applications. One of the most popular tools is Zoho CRM, and when customised by our experienced Zoho developers your business can realise massive improvements to efficiency and quality of work.
For example, Zoho CRM allows you to keep all customer information in one place, helping your sales and customer support teams serve your customers better. You can also automate a range of workflows to improve efficiency and reduce the risk of human error. The best thing is, Zoho CRM becomes even more powerful when integrated with other Zoho apps, and there’s no better team to talk to about taking advantage of these great benefits.
If you’ve already decided that you want Zoho CRM as part of your business, you’ve got a few options. Firstly, you can purchase the product, install it yourself, and spend countless hours setting up workflows and maximising its benefits. That’s not an option many people choose, because it is incredibly time-intensive, even if you know exactly what you’re doing.
The second option is to outsource to a developer. When outsourcing, you need to be very careful who you choose, because in all likelihood they won’t be certified Zoho partners. This means you’ll struggle to get the ongoing support you need in the future.
The third and best option is to work with us. Our team of skilled developers work with the Zoho ecosystem every day and understand the right way to customise and implement for the best results. Plus, you’ll get the benefit of working with professional Zoho CRM consultants who can really get the most out of the software.
When we talk about business processes, we mean the step-by-step processes that achieve your business goals. For example, an online sale may start with a customer on your website, but the process of sending confirmation emails, organising shipping and accepting payments may require the input of multiple staff members. In reality, much of this process can be automated to ensure faster, better service and more accuracy.
We run thorough process discovery workshops with our clients to find out exactly how you operate day-to-day. From there, we find ways to streamline your processes, often using automation. But the most important thing is considering the human side of your business. We don’t implement solutions unless they provide a tangible benefit to your organisation.
Our process with all clients starts with a thorough consultative period. From our first meeting where we listen to your concerns and goals, through to the planning stages where we discuss solutions and how to configure your new system to meet your needs, we’re always consulting.
Collaboration is a crucial part of what we do, which is why we keep you involved every step of the way. From planning to testing and finally, to going live, you’re included every step of the way. This is how we ensure that all of our work is completed exactly to your specifications, on time and on budget.
If we don’t understand the steps that staff and customers need to follow in your business, it would be silly of us to throw software solutions at you from day one. However, many consultants do this because they want to sell you a specific product. We do things differently because we understand that a technical solution can only be applied once you understand the problem.
We carefully look at your day-to-day operations with the aim of finding ways to streamline processes and increase efficiency across the board. You want solutions that create a better customer experience, more accuracy in data entry, and less repetitive work for your staff. So, we’re committed to finding the right software and tools for your organisation, not for our sales sheet.
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The worst thing about dealing with so-called professionals is poor communication. If you outsource software development to unprofessional operators, you’ll likely be left in the cold once they’ve won your business. That’s not good enough in our view, which is why we make communication and collaboration the two cornerstones of our process.
From the early meetings to understand your needs, through process discovery workshops and with regular meetings throughout the project, you’ll always be kept informed when you work with us. We can even hold progress meetings twice a week if the project calls for it. This regular communication not only keeps you informed but also allows us to adjust our work if required, according to your feedback. Testing is also a regular part of the process, and we want you with us every step of the way.
It’s never easy to implement new systems or ways of doing things. People, in general, don’t like change and in some cases, even fear it. We understand that because when something has been a certain way for a long time, it’s daunting to bring in a new process. However, for real business growth, most companies need to change and adapt.
We focus heavily on the human side of your business, and that’s particularly prevalent when we start assisting you with the change management process. We don’t implement change for the sake of change, so your staff can rest easy knowing that any changes are only going to make their days better. But we’ll be there to guide you through the change process, with comprehensive training and support along the way.
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As an experienced Zoho consulting partner, we understand that every business is different. The systems and workflows we produce for one organisation may not suit yours at all, and that’s why we take such a personalised, tailored approach. The consulting stage of our work is so important to us because it helps us identify areas of improvement and also allows us to understand the best way to improve them.
Awe don’t use cookie-cutter solutions, because they simply don’t offer you any real value. Our team of skilled Zoho developers can customise, tweak, and alter a range of Zoho CRM components to ensure that you get the maximum value from the system. Plus, with regular progress meetings and product testing, we make certain that the final product delivers true, tangible value to your business.
Not everybody likes to learn new things, but we make the process as simple as possible. Naturally, any new software is only as good as the people using it, which is why we provide such comprehensive training. Firstly, we give your admin users the skills they need to take ownership of the system once it goes live. This means looking after user requests, team member onboarding and more.
Then, we’ll offer user-specific training to other staff members based on their needs. Some people pick up new software easily, while others take some time. We understand that, and we make sure everybody receives the training they benefit from most.
Even once our training is finished, your admin users don’t need to stress. While they’ll be responsible for managing certain aspects of your system, we appreciate that sometimes things go wrong or you need extra support. Before your system goes live, we ensure that our own help desk staff have all the information they need to support your admin users in this instance.
We’ll run you through the process, but it’s as simple as escalating to our help desk for 2nd-level support, and we’ll get any issues fixed for you as quickly as possible.
Finally, as if comprehensive training and ongoing help desk support weren’t enough, we’re willing to offer even more. We back up our work with a lifetime warranty, which means if something stops working the way it should, you’ll get it fixed free of charge. Plus, with our dedicated team always on hand to help, we can assure you that issues will be investigated and fixed as soon as humanly possible.
