With extensive experience across almost all of the Zoho One Applications, Adam can assist any size business to deliver high quality and professionally thought out solutions
Adam has had exposure to hundreds of businesses in a vast array of industries, making him well versed in the inner workings of how businesses run, and allowing superb recommendations to be made to improve efficiency.
By leveraging code already written, and tested, Adam is able to output high quality results fast and efficiently. If a script has already been written, Adam can reuse this to power automation on your project.
No language barrier, in-depth business knowledge, pre-written script library, lower reliance on Zoho support, and a lower rework percentage means that work is delivered faster and correctly.
Full-stack builds across CRM, Desk, Projects, Books, and more.
Secure, branded portals for self-service, billing, and support.
Intelligent data handling, chatbots, and predictive insights.
Strategic guidance from planning to go-live.
A leading telco was stuck with disconnected systems, duplicated effort, and slow provisioning that frustrated both staff and customers. By implementing Zoho One end-to-end and building a custom customer portal, we streamlined everything from credit approvals to outage alerts. The result? Sales cycles more than 55% faster, admin per sale slashed by 75%, and support capacity doubled — all while improving customer visibility and satisfaction.
This national consulting firm was buried under manual scheduling and admin-heavy onboarding, with no real-time reporting to guide decisions. We deployed Zoho CRM modules, a branded client portal, and automated onboarding workflows. The changes reduced booking admin by over 70%, cut tracking errors by more than 80%, and allowed the business to scale delivery to thousands of clients nationwide — without adding headcount.
An insurance brokerage faced slow manual quoting, renewal headaches, and onboarding chaos in spreadsheets. We built an automated solution powered by underwriting APIs, renewal workflows, and real-time dashboards in Zoho One. The impact was immediate: quote turnaround dropped from 3 days to just 2 hours, renewals became 100% automated, and over 15 hours of admin time were saved every week.
This provider struggled with manual enrolments, double data entry, and slow communication with students. We delivered automated enrolment workflows, integrated their LMS with Zoho CRM, and created instant welcome packs with course access links. Processing times fell from 3 days to just 30 minutes, errors were eliminated, and student satisfaction rose significantly — freeing staff to focus on growth.
With CRM and POS systems disconnected, this retail group couldn’t target customers effectively or act on purchase history. We synced POS transactions into Zoho CRM to enable real-time tracking and automated marketing triggers. The impact: customer targeting accuracy improved by more than 90%, loyalty program engagement rose by 40%, and marketing admin workload was cut in half.
Managing tenants and landlords with phone calls and emails left this property company drowning in delays and inconsistent follow-ups. We built a portal for request logging, status tracking, and automated vendor assignment. Maintenance resolution times improved by 40%, tenant satisfaction scores jumped 25%, and admin load was reduced significantly — giving the team more time to grow the business.
2–3x faster than average developers
8+ years Zoho expertise across 100+ industries
2,600+ proven Deluge scripts ready to deploy
Minimal rework, maximum ROI
Deep knowledge of Australian industries and workflows
The Australian business landscape is different from other parts of the world, and we understand that. Our team members have significant experience in all types of Australian industries, and this local knowledge helps us to understand your needs better.
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Sometimes, particularly early in the software implementation process, more can be achieved by meeting face-to-face. We conduct half-day process discovery workshops to identify automation opportunities, and we collaborate and consult extensively before we recommend solutions. Face-to-face service often builds a stronger relationship and understanding of your business from day one.
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When we work together, my goal is to make Zoho work for you — tailored to your processes, your people, and your business goals, so you can spend less time wrestling with systems and more time focusing on growth.
When you work with me, you’re getting more than just technical know-how — you’re getting years of experience across the entire Zoho ecosystem, backed by official certifications in multiple disciplines, including:
Zoho CRM Certified Developer
Zoho Analytics Certified Associate
Zoho CRM Certified Administrator
Zoho Creator Certified Developer
Zoho Desk Certified Associate
Beyond certifications, I’ve implemented and optimised a wide range of Zoho applications to help businesses like yours run smoother, smarter, and faster. These include:
Yes, technology is my bread and butter — but it’s not the whole story. Your business isn’t run by code or systems; it’s powered by people. Your staff, your customers, your partners — they’re the heartbeat of everything you do. My job is to make sure the technology supports them, not the other way around.
That means starting with your processes — how things actually get done day to day — and finding smarter, faster, more efficient ways to make them work. Often, the right technology can clear bottlenecks, cut wasted effort, and free your people to focus on what really matters.
With over 8 years of Zoho CRM experience, I know how to take your current workflows and make them leaner, clearer, and easier to manage. The right CRM doesn’t just store your data — it transforms how your business operates. When we optimise your processes, you don’t just get quick wins; you set yourself up for long-term growth and success.
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